19 Things We Can Learn From Numerous Heatmap Tests | ConversionXL

Jan 05, 2013 01:04 pm

Comments:

  •  @Peeplaja has just saved you a whole lot of time. He’s done the research and found the studies that you can use to refute the often poor advice your designers are giving your Web team.Spend some time with this post and the links he references if you want to consistently create effective, high-converting websites. – Brian Massey

by: Brian Massey

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It’s job is to give you some ideas about where to invest to increase conversion rates and revenue per visit for your site.
Once you have been inspired, your next question should be, “What evidence do we have that would support any one of these strategies?”
Ask your team or give us a call.

Video

For complex sells or emotional purchases, video can deliver a great deal of information in a short period of time. Register for our report Business Video Through the Eyes of Your Prospects to learn more.

Ratings and Reviews

Found more and more on ecommerce sites, ratings and reviews offer proof to and build trust with visitors. Star ratings offer comfort at a glance almost anywhere on a site. Don’t rule this option out for B2B products and services as well.

Live Chat

In almost any marketplace, there is a segment of the audience who just needs a specific question answered, or prefers to interact with another human being before they can take action. Live chat offers a quick and easy solution for these prospects.

Recommendation Engines

The psychology of presenting alternative products to visitors is complex. In some cases, it can help them discover more options. In others it can give them comfort at a glance that they’ve found the best combination of value and features. The best recommendation engines learn about your visitors over time, and this is a powerful capability.

Abandonment Remarketing

Technologies allow us to gather an email address even before someone has clicked “submit” on their transaction or registration. This gives us the opportunity to reach out to visitors who were close to buying by email. There is a chance to collect an additional 5% to 30% of revenue for those almost-buyers and near-subscribers who got distracted before completing their process.

Retargeted Ads

One of the first qualifiers of a prospect is that they visited your website. Remarketing is the process of targeting ads across the internet at those who’ve been to your site. Click through rates and conversions rates are more favorable that demographically targeted display ads.

Email Marketing

There is power in the list. We call an email list a marketing battery because it stores the potential generated by your advertising, potential that can be released through email. The right email strategy can fundamentally change the effectiveness of almost any website in any industry.

Content Marketing

Great content is proving to simultaneously education, entertain and build trust with prospects. It shortens sales cycles and creates tribes of people with similar interests across social media. It causes your message to spread for less than the price of purchasing media. Successful marketing departments are going to look more and more like publishers today.

Landing Pages

Every ad is a promise, and when you send ad clicks to generic pages, you break a promise. Landing pages are promise keepers. That is why they work so well. They are single-minded pages that keep your promises and ask a visitor to take action. They are easy to test and can be used for any kind of offer in any industry.

Let’s Talk About Accelerators

Conversion Sciences sees your online marketing effort as a reaction between your visitors and your value proposition. Accelerators are catalysts that make these reactions progress faster, burn hotter and deliver more energy.
Let’s have a discussion about how the online portion of your business could benefit, and how we can help you choose the right strategies based on data.
You’ll find us in the lab.
Email us there at: [hide_email TheLab@ConversionSciences.com]
Or call +1 888-961-6604

It’s not easy being a landing page. It has one job and one job only; provide the customer with what they were promised from the ad or email or offer they clicked on.  It may be a single task, but it’s a huge undertaking for a single page.
Being the first impression for a whole site is a make or break moment, and the landing page does everything it can to get it right the first time. Because it knows that it’s going to be sending those hard-won customers and leads to the rest of the site.
It’s not easy knowing that for all of its clarity and ease-of-use, a landing page will eventually have to send a customer on to other pages. Pages that are nosy like the Shopping Cart, or pages that are self-centered like the About Us section.
The landing page exists solely to deliver what the customer wants, and it takes its job very seriously.
So come on in. In If Your Landing Page Could Talk, What Would It Say?  the landing page wants to show you around and give you exactly what you need.
Enjoy your visit.
To read the Brian’s full article on the life of a landing page, click HERE.
Or listen to Brian read the article.
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Google Analytics Tips: 10 Data Analysis Strategies That Pay Off Big!

Jan 02, 2013 11:43 pm

Comments:

@Avinash Kaushik has a unique ability to make analytics human. I don’t share many analytics posts with you, as I don’t want to scare you off. But I fear I may be underestimating you.

Here are ten very good ways to get to know your visitors through Google Analytics. I believe you will be energized and excited if you open these reports in your own Google Analytics account.
This is a great way to start appreciating your visitors in ways that will make your site more successful.

by: Brian Massey

Karon Thackston: Phrasing Discount Offers for Maximum Results by Getentrepreneurial.com

Dec 29, 2012 01:47 pm

Comments:

How you phrase a discount is a powerful way to increase conversions. Some visitors do not like to do math, or will do it wrong. Therefore, offering 20% off is less effective than save $18. However, high discounts (50%, 90%) may draw buyers more powerfully than the dollar value.

You have to find out for yourself.
Karon offers a nice list of alternatives and some links to research for your enjoyment.

by: Brian Massey

The Top 5 Website UX Trends of 2012 | UX Magazine

Dec 29, 2012 01:40 pm

Comments:
While good UX (User eXperience) does not always translate into higher conversion rates or revenue per visit (RPV), these trends point to excellent hypotheses for what MIGHT increase the performance of your site.

  1. Single Page Sites: Simplicity is often a great way to increase conversion rates
  2. Infinite scrolling: Consider this for category pages. I haven’t tested this yet.
  3. Persistent top nav: I am very curious to see if this increases CR and RPV. Let me know if you’ve tested it.
  4. Web 2.0 Aesthetics: I hope this includes the rotating banners at the top of so many sites.
  5. Typography Returns: Your message is the most important part of your conversion optimization plan. Typography can help… or hurt

by: Brian Massey

I’m going to make this brief.

As a reader of The Conversion Scientist, I’m offering you free copy of Your Customer Creation Equation: Unexpected Website Formulas of The Conversion Scientist for your Kindle, iPad or Smarthphone.
All you have to do is visit the Amazon Kindle Store and have the book sent to your iPad, iPhone, Android, or Kindle.
You can read it on the Amazon Cloud Reader on your computer, or through the free Kindle App available for your Smartphone or iPad.
The book gives you the foolproof formulas to creating a website that not only gets the right traffic, but converts that traffic to customers, returning customers and advocates.
Some of the great things you’ll learn in this book:

  • Identify the unique customer creation formula for your site.
  • Set up your own digital conversion lab to measure your progress.
  • Develop landing pages for your site that actually deliver.
  • Charge your marketing “batteries” to reduce your advertising expenditures.
  • Communicate authoritatively with designers, developers, and executives.

So please, do not buy this book.
Go over to the Kindle Store and get your copy absolutely free. Your website will thank you for it.

I remember the first time I heard about the strange “ad man” living in the hills outside of Austin where I live. I was told he was some kind of hermit genius, rumored to command a fee of $25,000 a day to tell companies how to communicate persuasively. This was perhaps 2004 or 2005.

Then someone shared with me a copy of The Monday Morning Memo, a weekly email that talked about the reasons our ads work. I subscribed and was soon drawn into a collision of two worlds; of the science of the mind and the art of literature and painting.

It was the same genius hermit, whom I would come to know as Roy H. Williams III.

Williams had begun to build an unusual business school in on ranch land outside of Austin. It’s a school that would fundamentally change my life and influence the way I communicate with the world.

The school seeks to teach its students how to do what great communicators and artists do naturally. The subjects are not typical business school fare.

The Magical Worlds Workshop
Da Vinci and the 40 Answers
Advanced Thought Particles
Third Gravitating Bodies
The Languages of the Mind

The name of the school was even more stopping: The Wizard Academy. Don’t worry. The school predated the Harry Potter series of books and movies.

It was here that I first encountered Bryan and Jeffrey Eisenberg, who’s writing and teaching would form the foundation of Conversion Sciences.

And it was here that I first heard Williams flagship presentation: The Pendulum. Williams’ used music, literature and historical events to paint Western society as the swinging of a pendulum, from individually-centered “Me” society to the communal “We” society and back.

Each swing of the pendulum was on an 80-year circuit, from the self-centered society of the Rockefellers and Vanderbilts at the turn of the century, to the GI society of World War II, banding together to save the world, and back to the plastic, individualistic society that spawned the likes of Disco.

It was a fascinating way to look at society because it seemed to give us the ability to predict the future. In fact, in 2004, Williams said “Let’s hope the American economy doesn’t repeat in 2009 what it did in 1929.”

It did.

I’m not sure even he thought it would look so much like 1929 as we found ourselves in a “Great Recession” in 2009.

PENDULUM: 3000 Years of Swings

While Williams’ Pendulum presentation focused on the current cycle from 1923 to 2003, his new book with Michael Drew looks back 3000 years for evidence of this 80 year juggernaut.

The evidence is compelling.

According to Williams and Drew, the Pendulum works like this:

We oscillate between a civic-minded “We” society and an individualist “Me” society. In a “We” it is important to be part of something bigger than yourself. Society will come together to achieve some great task or fix some great ill.

Then we get a little nuts, insisting on conformity and ostracizing those who don’t adhere to group norms. We see witch hunts and McCarthyism during these extremes.

Then the “Me” society begins to emerge.

The “Me” society rewards individual accomplishment. Freedom and self-expression hold sway until things get out of hand (again) and our culture begins to honor fake, plastic and posing behavior. This is when we’ve seen Robber Barons rule (1903) and we’ve hired an actor for President (1983).

And the pendulum swings back.

During each swing there are transitionary periods, heralded by “alpha voices” in technology, literature, art and music. They predict the coming shifts from “Me” to “We” and then back again.

In Pendulum, Williams and Drew use data on book sales, the Billboard music charts and trends in art to map the most recent swings. Each swing is sliced into ten-year periods, in each of which we behave in similar ways as a society.

They then use the writings of historical figures and accounts of past events to map this 80-year cycle back over 2000 years.

It’s the most interesting history lesson I’ve read in some time.

The last portion of the book is a transcript of a conversation about the coming years

Predicting the Future: What does this mean for our craft?

Currently, we are swinging from a “Me” society to a “We”. In 2003 the pendulum swung past bottom and is now headed upward to a society that will celebrate working together, but will inevitably require conformity and punish those that don’t play along.

An right on cue, we have found the tools to collaborate and to solve the world’s problems in the Internet and mobile devices. Fewer and fewer decisions are made individually. Our youngsters have made saving the planet a rallying cry. “Be Green” is the new “New Deal” of the last swing to a “We” climax.

For those of us that communicate, it means that we can no longer control the message. We can no longer manipulate the masses by appealing to their self-centered desires. The community is deciding more and more what is valuable.

Transparency and authenticity are necessary to work together. And soon conformity.

Conflict is already developing as we join our tribes and fall in line. We are taking sides. Republican or Democrat? Are you the 99%? Do you go to church? Do you go to my kind of church?

Just as Communism and Democracy began taking sides in 1922, so too did we start taking sides in 2002.

Williams predicts that we will be more and more willing to give up our privacy for the common good. In the end, it will be the revelations from this openness that allows us to begin excluding others.

Create Your Tribe

If you are to believe Williams and Drew, then you will begin to create what Seth Godin (whom I believe to be an Alpha Voice in marketing) calls a tribe. As marketers, we must give our customers something to join, and a cause around which to rally.

We can no longer define ourselves by what we sell. We must stand for something.

Beginning in 2013, things start to turn nasty. As we swing higher to the Zenith of our “We” cycle, we will be tempted to exclude those that don’t conform to the rules of our tribe. it will become easiest to stand against something to keep your tribe in line.

Summary

Pendulum is a fun, fascinating romp through our recent history with a long glance back far back in time. You cannot read it without becoming aware of the way things are changing. You’ll begin to read the news with new eyes.

If you’re like me, it’ll scare you and excite you all at the same time.

Get ready to see your future.

Even though the election season is over, I’ve opted to extend the debate and move it into the realm of online marketing. In 4 Anti-Science Marketing Attitudes That Keep Us In The Stone Ages I compare the anti-science efforts used by politicians and their campaigns to the anti-science efforts stacked against you, my fellow marketer.
The most egregious of the anti-science foes is the person who actively campaigns against data-driven marketing, using any of several excuses. You may have heard them yourself.

        

  1. Everybody else is doing it.
  2.     

  3. It’s not “on brand.”
  4.     

  5. I wouldn’t respond to that!
  6.     

  7. It’s not creative enough.
  8.     

  9. Give visitors the facts and they’ll figure the rest out.
  10.     

  11. We sell to everyone!

Read the entire article at Search Engine Land, or listen to the article via the Conversion Scientist Podcast.


Listen | Download | Subscribe
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How does engagement affect conversion rates? Could it impact them positively or negatively? Is it possible to increase conversions by decreasing engagement?

We’ve just finished some very interesting research here at Conversion Sciences labs, and we love it when our deeply held beliefs get blown out of the water.

It’s happened again.

Most of us assume that if our pages are “engaging” to visitors, that they are more likely to convert to leads or sales. If they are engaged, they have more time to take action. If they are engaged, they will truly understand our value and become a lead or a customer.

Look at the following graph of three videos. These three different videos appeared on three otherwise identical landing pages. The graph is “Viewer Attention” as is recorded by YouTube. Basically, these graphs tell us how many visitors were still watching at any point in the video. It tells us how engaging a video is.

YouTube’s Viewer Attention metric would predict that “talking head” video would deliver the lowest conversion rate. In fact, it is the highest converting style of video. In this case, engagement doesn’t predict conversion.

YouTube’s Viewer Attention metric would predict that “talking head” video would deliver the lowest conversion rate. In fact, it is the highest converting style of video. In this case, engagement doesn’t predict conversion.

Clearly, we would expect whiteboard style video to be the highest converting video, since viewers are more engaged for the entire length of the video. We expect slides to be almost as successful. However, we expect plain old talking head videos to perform poorly.

Now take a look at the following graph. This is a graph of the conversion rates of the same videos.

YouTube conversion rates graph. Can You Really Increase Conversions By Decreasing Engagement?

YouTube conversion rates graph.

This graph tells us that plain old talking head video is getting more visitors to click on our call-to-action button. This style of video is almost twice as likely to convert a visitor than the slide-style video found in most webinars.

How Does Engagement Affect Conversion Rates?

Clearly, engagement doesn’t predict conversion in this case. Here, engagement is actually distraction.

Learn more about the relationship between engagement, distraction and conversion in my article Can You Really Increase Conversions By Decreasing Engagement?

I think you’ll be surprised by what you will learn.
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Brian Massey

Dennis van der Heijden is in an enviable position. He is able to see the results of hundreds of split tests through his awesome split testing service, Convert Insights at Convert.com.

He’s noticed a few things about how successful businesses are at finding winning tests.

These numbers plus his ideas on why some have tests that frequently yield conversion rate lifts while others don’t is the subject of my Instagraph. This was recorded live at Conversion Conference East 2012 in Ft. Lauderdale, Florida on October 10.
Here is a time-lapse video of the creation of the Instagraph.

Here is the final result.

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