I was recently conversing with a client who was unable to purchase a complete set of books on Amazon.com. He was extremely frustrated that the website would only suggest one book at a time, when he knew that they should be sold as a set. He eventually abandoned his session on Amazon and purchased the set elsewhere online. The injection of a live chat system may have saved the sale in this example; it may also have prevented my client from sharing this negative experience with me.
Kuno Creative published an entire article dedicated to when angry online shoppers turn to social media to vent their brand-frustrations.
To e-tailers selling is becoming less about driving lots of traffic to your website or online store and more about helping prospects buy. Many websites suffer from the “high-traffic, low-conversion conundrum” according to Fast Pivot , who gives the example of woman running a Yahoo! Store. She had only had two sales after ten thousand website visits.
Low conversion in online commerce is compounded by market saturation in a sector. Consider just how many e-commerce sites are selling shoes to women. The road to profitability for online or e-commerce businesses continues to become longer and longer. This article makes a case for implementing live chat systems as a pathway to an increased amount of onsite conversions.
A Brief Introduction to Live Chat
Live chat support is a powerful tool to initiate online communication between a brand and a consumer in real time or similarly during business to business communications online. Once the chat session has begun, a visitor can interact with a customer service representative or salesperson via text messages on the screen. The purpose is to have the brand or business address any questions or concerns of the consumer.
According to a recent survey by eDigital Research, consumers were more satisfied with live chat as a means for customer service than any other channel, including email, phone or social media. The response of these consumers suggests that they are familiar with live chat systems and that many online businesses use live chat support to connect with their customers and respond to their queries. The study suggests that consumer expectations are changing. They are no longer satisfied with intricate automated answering systems and delays when they pick up the phone. Furhermore, they expect answers to email queries quickly with less than a quarter willing to wait 24 hours for a reply from a brand. Social media is seen as an avenue for complaining more than a source for solving their problems
Live chat support systems do an excellent job of allowing you to respond to customer queries in real-time while addressing potential customer concerns before they are spread all over the internet. The Amazon example is tame when compared to the unforgiving customer criticism that we’re all familiar with.
Key Benefits of Live Chat for Businesses
While averting poor customer experiences and subsequently some bad press is important for your brand’s reputation, there are many additional benefits to live chatsystems for businesses. A survey conducted by Forrester Research reveals
“Around 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”
LIVE CHAT SAVES MONEY – Companies that use live chat have seen an overall reduction in the cost of serving customers. Such solutions are quick to implement and a lot cheaper than other customer service alternatives like phone or email support. The interaction time is reduced as well. “Consumers are quite familiar with live chat software … those that use the Web-based functionality… are more likely to buy and less likely to abandon their sessions.”
According to the International Customer Management Institute, live chat systems save the customer time and the company money. The cost savings come from many angles.
First, the amount of customer enquiries directed at a call center are reduced with live chat systems. If these systems are managed correctly they could effectively replace an entire call center which equates to huge cost savings. With more money in your company’s pockets you’ll have a larger budget to invest in really understanding your customers.
LIVE CHAT LETS YOU LISTEN TO CUSTOMERS – In order to sell more of your products or services, it’s crucial to listen to your customers. A live chat support system makes understanding customers’ concerns and needs easier because you’ll have a written log of what is causing customer headaches that can be mined for data. The more you know about your customers, the better you’ll be able to offer them solutions.
LIVE CHAT INCREASES CONVERSIONS – By this stage you’ve saved money and you increased your understanding of what your customers want. It’s time to start converting these customers.
According to an article on Sitepoint, the top ten reasons buyers abandon their online shopping sessions are often related to confusion and complications at checkout. Confused customers may have a question that they want answered in real time. Live chat support fulfills this need of addressing questions or concerns during the sales process, thereby increasing conversions or sales.
A recent Website Magazine article discussed this benefit, saying “Consumers are quite familiar with live chat software (just under two-thirds of U.S. shoppers have used live chat — a 15 percent rise from 2009). What’s more, those that use the Web-based functionality — be it on a retail or service site — are more likely to buy and less likely to abandon their sessions. It’s also a whole heckuva lot cheaper than running a call center.” Case and point for saving money and increasing conversions.
Some Things to Keep in Mind
Live chat systems aren’t perfect but they’re effective. With all the stats listed above, a case for live chat can clearly be made, however nothing can replace a true one-to-one human experience. One of the downsides to any text message experience, whether in live chat or using a mobile device, is the possibility of miscommunication. Without tone of voice or body language, live chat may have difficulty addressing a person’s concern if the text communication isn’t completely clear.
With the recent increase in live chat praise, it isn’t surprising that companies are already improving the ways that these systems operate to help fill the communication gap.
According to a recent press release by iPerceptions, “Live assistance systems can be significantly enhanced by recognizing the intent of individual visitors and initiating chat sessions with distressed buyers or other identified user groups. This greatly increases the effectiveness and return on investment made in live assistance systems.”
This company has recently created an engine to detect onsite user intent. In the case of live chat, this engine can be used to identify the right moment to inject live chat support. Live chat systems will never replace a live customer experience but they can be enhanced to become more effective, more intelligent and more efficient.
So, when is your business adopting a live support system? Please feel free to leave a comment below.
About the Author
Jenix is a journalist who specializes in discovering and documenting digital media. She makes a living as a copy writer specializing in web content and recently began writing for her personal blog: Jenix Writes. Jenix is also a proud new mother and when she isn’t writing she’s sharing in the daily discovery of her beautiful daughter. Reach out @JenixHastings
The Conversion Scientist Shares his Secrets with The Web Psychologist [AUDIO]
Conversion OptimizationI do a lot of interviews. I love doing them, especially when they are on my favorite subject: me.
However, I must admit feeling a bit of trepidation at the thought of being interview by “The Web Pshychologist“, Nathalie Nahai. After all, her job is to peel back the layers of your marketing program until she finds the core issues that keep you from success.
I wasn’t sure I wanted my onion peeled.
My fears were confirmed as Nathalie guided me through some revealing questions using humor and genuine curiosity. I revealed some of my biggest secrets.
Yes, these are questions you will want to know the answer to.
Listen to the entire interview
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Converison Calculator: The Next Ten Percent
CRO Tests | Multivariate | AB TestingThose who are successful have a certain way of looking at things. They are committed to the end goal, but focused on the next ten percent.
The next ten percent is the next face to scale on the climb, the next set of downs in the game, or the next year of raising a healthy kid.
The next ten percent is more than another step or a rung on the ladder. It’s a complete process that, when repeated results in success. Why ten percent? Because ten percent makes a difference. It’s a reasonable goal, but not necessarily an easy one.
You can get your first ten percent once by luck or fortune. Success comes from getting that ten percent time after time.
It’s invigorating.
For us, the next ten percent is the next cycle of website tests. Ten percent is a reasonable goal. Repeat the process five times and you will see a 50% increase in website performance. If revenue is your goal, that’s 50% more revenue. If leads make your business go, then expect 50% more leads. Grow your revenue per visit by just 7% a month and you’ll double your revenue in one year.
We’d like to introduce you to our ten-percent at a time process. We call it the Conversion Catalyst.
It’s a proven system to get you that next step month after month.
Reply to this email or give us a call at 888-961-6604.
Brian Massey
The Social Video Starter Guide [INFOGRAPHIC]
Conversion Marketing StrategyThis is a guest post by Ivan Serrano.
Now more than ever, a quality video can often do a better job at getting clicks to your site and getting sales than any other form of marketing. The reasoning is simple: people are less likely to be distracted while watching and listening to a video, compared to text, where there’s no need to pause for fear of missing something, one can just tab over to respond to a message and never tab back.The phrase “too long; didn’t read” has entered the lexicon of internet users worldwide, highlighting the importance of keeping things brief, so that’s what we’ll do here.
If you want to keep a customer’s attention and turn idle curiosity into hard sales, social video is the platform to use to get it done. Whether you brave the masses of YouTube or take this advice to the extreme and market your business through Vine, get acquainted with the major social video channels with our graphic below by 1800numbernow.com.
About the Author
Ivan Serrano, a journalist and business enthusiast, enjoys sharing his knowledge within the business communities through his writing. In addition to covering social media marketing, he also likes to discuss globalization, business communications, and developing technology.
Turn Those Recorded Webinars into Kick-Ass Lead-Generating Content [AUDIO]
Lead GenerationAn article in the Gardian says, “Brands need to think like publishers to build effective content marketing work flows and outcomes including applying the science of accepted newsroom practices.” For an overworked, understaffed marketing department, this is a daunting thought.
This audio program will show you how to turn up the frequency and quality of your content output, with a minimum of time and resources. In this presentation, we’ll introduce you to the content cascade.
Podcast: Play in new window | Download
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Links from Podcast
Slides
If you enjoyed this, please leave a review on iTunes!
How often are people publishing content?
Almost 70% of 100 online marketers surveyed are releasing content at least weekly. Blogs are important, too. Almost 56% are updating their blogs at least weekly.
There’s only one reliable indicator across industries for increasing the traffic to your site and that is the frequency of your blog posts. The more frequently you publish, the more your traffic will grow and the faster it will grow.
What is a content cascade?
A webinar represents a point in time in which a subject matter expert has organized a topic relevant to your business. The main points, graphs, and data have been assembled and organized. This is the hard work of content marketing.
The content cascade uses inexpensive and free tools to turn the graphics and the audio into sharable content of different types. The subject matter expert has done all the work. They’ve prepared the material, you now can create eBooks, infographs, white papers, blog posts, and reports.
That is what we call the content cascade. Listen to my webinar in its entirety to find out how you can turn those webinars sitting in your resource tabs collecting dust, into kick-ass content that converts.
Links to Resources Mentioned
Hublished for Webinar Management
Camtasia Studio for recording audio and slides
Transcribe Me and SpeechPad for transcriptions
PowerPoint for graphic design
BoxShot and BoxShot3D for Product images
Infogr.am for Infographics
Audacity for editing audio
BluBrry Podcast Hosting
Hootsuite Pro social media
Twitterfeed social feed
ClicktoTweet social sharing
Slideshare for presentations
Embed Code Generator for WordPress
Unbounce, Lander and LeadPages for landing pages.
Can Live Chat Increase Conversions?
Ecommerce CROI was recently conversing with a client who was unable to purchase a complete set of books on Amazon.com. He was extremely frustrated that the website would only suggest one book at a time, when he knew that they should be sold as a set. He eventually abandoned his session on Amazon and purchased the set elsewhere online. The injection of a live chat system may have saved the sale in this example; it may also have prevented my client from sharing this negative experience with me.
Kuno Creative published an entire article dedicated to when angry online shoppers turn to social media to vent their brand-frustrations.
To e-tailers selling is becoming less about driving lots of traffic to your website or online store and more about helping prospects buy. Many websites suffer from the “high-traffic, low-conversion conundrum” according to Fast Pivot , who gives the example of woman running a Yahoo! Store. She had only had two sales after ten thousand website visits.
Low conversion in online commerce is compounded by market saturation in a sector. Consider just how many e-commerce sites are selling shoes to women. The road to profitability for online or e-commerce businesses continues to become longer and longer. This article makes a case for implementing live chat systems as a pathway to an increased amount of onsite conversions.
A Brief Introduction to Live Chat
Live chat support is a powerful tool to initiate online communication between a brand and a consumer in real time or similarly during business to business communications online. Once the chat session has begun, a visitor can interact with a customer service representative or salesperson via text messages on the screen. The purpose is to have the brand or business address any questions or concerns of the consumer.
According to a recent survey by eDigital Research, consumers were more satisfied with live chat as a means for customer service than any other channel, including email, phone or social media. The response of these consumers suggests that they are familiar with live chat systems and that many online businesses use live chat support to connect with their customers and respond to their queries. The study suggests that consumer expectations are changing. They are no longer satisfied with intricate automated answering systems and delays when they pick up the phone. Furhermore, they expect answers to email queries quickly with less than a quarter willing to wait 24 hours for a reply from a brand. Social media is seen as an avenue for complaining more than a source for solving their problems
Live chat support systems do an excellent job of allowing you to respond to customer queries in real-time while addressing potential customer concerns before they are spread all over the internet. The Amazon example is tame when compared to the unforgiving customer criticism that we’re all familiar with.
Key Benefits of Live Chat for Businesses
While averting poor customer experiences and subsequently some bad press is important for your brand’s reputation, there are many additional benefits to live chatsystems for businesses. A survey conducted by Forrester Research reveals
“Around 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”
LIVE CHAT SAVES MONEY – Companies that use live chat have seen an overall reduction in the cost of serving customers. Such solutions are quick to implement and a lot cheaper than other customer service alternatives like phone or email support. The interaction time is reduced as well. “Consumers are quite familiar with live chat software … those that use the Web-based functionality… are more likely to buy and less likely to abandon their sessions.”
According to the International Customer Management Institute, live chat systems save the customer time and the company money. The cost savings come from many angles.
First, the amount of customer enquiries directed at a call center are reduced with live chat systems. If these systems are managed correctly they could effectively replace an entire call center which equates to huge cost savings. With more money in your company’s pockets you’ll have a larger budget to invest in really understanding your customers.
LIVE CHAT LETS YOU LISTEN TO CUSTOMERS – In order to sell more of your products or services, it’s crucial to listen to your customers. A live chat support system makes understanding customers’ concerns and needs easier because you’ll have a written log of what is causing customer headaches that can be mined for data. The more you know about your customers, the better you’ll be able to offer them solutions.
LIVE CHAT INCREASES CONVERSIONS – By this stage you’ve saved money and you increased your understanding of what your customers want. It’s time to start converting these customers.
According to an article on Sitepoint, the top ten reasons buyers abandon their online shopping sessions are often related to confusion and complications at checkout. Confused customers may have a question that they want answered in real time. Live chat support fulfills this need of addressing questions or concerns during the sales process, thereby increasing conversions or sales.
A recent Website Magazine article discussed this benefit, saying “Consumers are quite familiar with live chat software (just under two-thirds of U.S. shoppers have used live chat — a 15 percent rise from 2009). What’s more, those that use the Web-based functionality — be it on a retail or service site — are more likely to buy and less likely to abandon their sessions. It’s also a whole heckuva lot cheaper than running a call center.” Case and point for saving money and increasing conversions.
Some Things to Keep in Mind
Live chat systems aren’t perfect but they’re effective. With all the stats listed above, a case for live chat can clearly be made, however nothing can replace a true one-to-one human experience. One of the downsides to any text message experience, whether in live chat or using a mobile device, is the possibility of miscommunication. Without tone of voice or body language, live chat may have difficulty addressing a person’s concern if the text communication isn’t completely clear.
With the recent increase in live chat praise, it isn’t surprising that companies are already improving the ways that these systems operate to help fill the communication gap.
According to a recent press release by iPerceptions, “Live assistance systems can be significantly enhanced by recognizing the intent of individual visitors and initiating chat sessions with distressed buyers or other identified user groups. This greatly increases the effectiveness and return on investment made in live assistance systems.”
This company has recently created an engine to detect onsite user intent. In the case of live chat, this engine can be used to identify the right moment to inject live chat support. Live chat systems will never replace a live customer experience but they can be enhanced to become more effective, more intelligent and more efficient.
So, when is your business adopting a live support system? Please feel free to leave a comment below.
About the Author
Jenix is a journalist who specializes in discovering and documenting digital media. She makes a living as a copy writer specializing in web content and recently began writing for her personal blog: Jenix Writes. Jenix is also a proud new mother and when she isn’t writing she’s sharing in the daily discovery of her beautiful daughter. Reach out @JenixHastings
It's Not Too Late for Ecommerce Businesses
Ecommerce CROLet me tap you on the shoulder and tell you that another year has passed. I tell you this because it is I have a way for you to get the growth in ecommerce sales your planning for this year.
What strategies are you using to grow in the new year?
May we suggest hedging your bets by adding Conversion Optimization to your strategy. This is a reliable way to add 5%, 10% or more to your bottom-line ecommerce revenue growth. But it takes a little time.
Call Conversion Sciences for a consultation at (888) 961-6604 and ask about our 180-day Conversion Catalyst program. It’s a complete turnkey solution. We do all the planning, development, and creative for you.
It could be the most effortless way to hit your year-over-year goals.
Call us at (888) 961-6604 or fill out a simple form to schedule a call.
It’s not to late to make sure you’ll hit your growth goals in the coming year.
PS: If you’d like to understand how much ecommerce revenue small changes in conversion rate will deliver this year, try out our Converion Optimization Upside Calculator.
Conversation Analytics Data From Calls Analyzed [INFOGRAPHIC]
Lead GenerationCall tracking is what happens BEFORE the call. Conversation Analytics is what happens ON the call.
The Convirza (formerly LogMyCalls) Conversation Analytics uses sophisticated speech recognition technology and hundreds of thousands of proprietary algorithms to extract data from phone calls. McKay Allen shared the results from those Conversation Analytics in this incredible infographic.
Some interesting takeaways:
Millions of calls are being processed by LogMyCalls. This infographic provides high level data about all of the calls analyzed in Q1. Enjoy and share!
Conversation Analytics: Data from Every Call Analyzed in Q1
Here’s a webinar that shows you how to get quality phone calls with our webinar.
It’s All About You: The Future of High Quality Link-building
Web AnalyticsGoogle keeps messing with us. As soon as we thought we had Panda down, they introduced Penguin. Frankly, we weren’t too excited about the learning curve on that one. Then they threw an invisibility cloak over keywords used in Google searches, which made it even harder to figure out how people were finding us.
Both experts and high-growth firms agree that SEO is the most effective online marketing tactic for generating online leads. And now, Google is enhancing their search capability so that businesses and prospective customers can find each other faster.And now we’ve got Hummingbird to deal with.
Introduced on September 26, 2013, Hummingbird is Google’s revamped search algorithm designed to increase the organic nature of Google searches, reward websites that deliver useful content and let us search for stuff with phrases we might use when talking to a friend. Or to a mobile phone. (Where can I get gluten-free pizza around here? Gimme the stats on the final game in the 2002 World Series.)
If your IT guy or gal is adept at second-guessing Google algorithms and tricking Google into finding you, Hummingbird might not be a welcome upgrade.
But if you’ve been posting useful, keyword-rich content on your website, cultivating high quality link-building and participating on social platforms in a thoughtful way, you’re in luck. By complying with basic SEO strategies, you will find that Google is trying to help businesses like yours come out ahead.
The company you keep
In this new, more organic type of search, Google is inserting itself into (and making judgments about) your website’s online relationships.
It used to be that you could pay, trade or beg anyone to link to you, thereby improving your page rank. The more links the better, even if the originating sites were questionable or you had hired a troll to sit in a backroom and post comments (and your link) on a thousand blogs.
Google didn’t like that. With the introduction of “no follow links” and the ability to better identify “spammy” sources, spraying links throughout the Internet not only stopped working, it started costing you. Page rankings got spanked when search engines identified link-backs as originating from unsavory sites, unrelated content or artificially populated social platforms.
Roll forward to 2014. Today, high quality link-building is even more dependent upon good content. Relevance is key. The bloggers, articles, websites and publications that are linking back to you should somehow relate to the services you provide. And they should be coming from industry sources you’d be proud to hang out with.
So how do you inspire these like-minded folks to send their followers to you?
Getting your links out there
The first step in developing your high quality link-building strategy is to find out what types of people and online sources would be most appropriate for—and interested in—linking back to you. You may already know who they are, but if you need help, check out Open Site Explorer. This free tool enables you to see who’s linking to your competitors. Most likely, you will want these folks (or people like them) linking to you as well.
Next, create well-crafted content which provides information, tools and thought-leadership that will appeal to the people you want linking back to you.
And finally, raise a ruckus about it.
Make sure that influential bloggers, industry-specific publications, social sites and prospective customers are alerted to and have easy access to your e-books, webcasts, slideshows, blogs and of course, your interactive, easy-to-navigate website.
In short, establish yourself online as a foremost authority in your field.
The voice of authority
By establishing yourself as a “go-to” industry expert, your leadership position will be noted by your peers and prospective customers, and ultimately by search engines that will reward your credibility by boosting your page rank.
Here are three areas to focus on to help you increase your website’s authority:
Write, present and talk online about topics related to your field. Your industry colleagues will hesitate to direct their valued followers to your website just to promote your business. It’s critical that you provide a continuous stream of information and tools that elevate your site to the status of valued industry resource. Develop e-books, articles, webcasts, slideshows and other collateral that provide people with knowledge they might not otherwise have access to. (At Hinge, we often begin our relationships with prospective clients when they read one of our e-books on a plane or in the tub!)
Pitch your content to relevant publications and be sure to include a “resource box” that contains your bio and website link. Target online media outlets that your customers rely on for information.
Start a blog. (And don’t forget the part about actually writing in it—at least once a week.) Make sure each entry is a quick, easy read that provides useful, keyword-rich content. Encourage your readers to share it. Build relationships with other bloggers in your industry by directing them to your blog, inviting them to post and guest-posting on theirs.
Populate select social media channels with links to your cool stuff. When people “like” your content, retweet your tweets and otherwise direct their friends, fans and followers to your site, Google recognizes this as a vote of confidence and favors you in their searches. Although it takes awhile to create a strategic presence on social media platforms, it’s one of the best ways to boost your high quality link-building campaign.
These ideas should help get you started. And don’t forget—relevance is key. Be wary of aggressively seeking link-backs at the risk of compromising the quality of your connections. What search engines are aiming for in 2014 and beyond is to create authentic relationship between those who are seeking and those who have something to offer. Be patient. Like any good relationship, it takes time to build.
Sylvia Montgomery is a Senior Partner at Hinge, a marketing and branding firm for professional services. At Hinge, Sylvia provides strategic counsel to national clients. She is a co-author of Inside the Buyer’s Brain and Online Marketing for Professional Services. You can follow Sylvia on Twitter @BrandStrong.
A New Kind of Marketing Battery: Google's New Smart Lists
Web AnalyticsMarketing Batteries: These are powerful online devices that can actually store attention. Marketing batteries get charged up on the attention that you pay for by running ads, by investing in SEO, by doing press releases, by blogging, by creating webinars.
Google defines remarketing as “a feature that lets you reach people who have previously visited your site, and show them relevant ads across the web or when they search on Google.”All you have to do is tap into them after they are charged.
Customer Batteries contain the energy of those who bought from you.
Subscriber Batteries contain then energy of those who have subscribed to your lists.
Then there are Social Batteries, that store the energy of those who have like, followed, connected, plussed or pinned you. These batteries are easy to charge, but hard to get a current out of.
There has always been a gap between reliable Subscriber Batteries and skittish Social Batteries. Until now.
You can now build and charge a Visitor Battery. This is done using a technique called “Remarketing” or “Retargeting.”
Google (and other ad networks) can keep track of those who have visited your site, but didn’t buy, subscribe, or like you. When a visitor comes to your site, a cookie is set in their browser. Then Google keeps a list of these visitors, and watches for that cookie when someone comes to another site. When Google sees that a person has been to your site, they can run one of your ads.
It works, and retargeted ads perform quite well compared to regular text and banner ads.
Not everyone who comes to your site is qualified to buy your product or service. Some came there on accident. Others were looking for something else.
Google smart lists seeks to identify those visitors who are more likely to be actually interested in your product.
Last week, the tech savvy site announced the launch of a new type of remarketing list in Google Analytics called Smart Lists. Simply stated, Smart Lists predict which users are most likely to convert during a later visit.
Screenshot of Google Smart List Feature
These are built using machine learning across websites that have opted to share conversion data, and make use of a plethora of signals, including:
Based on their on-site actions, Analytics is able to regulate your remarketing campaigns to align with each user’s value, according to the specific company. Now when creating a new remarketing list, you’ll have the option to have Analytics manage your list for you – automatically.
According to Google, “for best results, make sure your Google Analytics goals and transactions are being imported into AdWords, then combine your Smart List with Conversion Optimizer
Remarketing Newbies
Smart List is a great way to get started with solid performance results. As you get comfortable with remarketing, you can modify your ads and apply a variety of remarketing best practices.
Remarketing Connoisseurs
You are most likely employing a sophisticated list strategy already. Google is aware of this and gearing up to extend this signal directly for your current lists as an optimization signal used in AdWords bidding.
According to Google, they will be continuing to iterate on these models in order to help users better understand and act on their data. They are also working on surfacing these signals elsewhere in your reports and in the product so you can dive into what factors help predict whether a user will likely convert.
We have a new kind of Marketing Battery: The Visitor Battery. Simplify the decision making process of creating remarketing lists with “Smart Lists with Google Analytics”. For more information on Remarketing with Google Analytics, visit here.
Science: It's Not Just for High School Anymore
CRO Tests | Multivariate | AB TestingIn his blog post announcing a new version of Visual Website Optimizer, Paras Chopra makes it clear that they want to bring the scientific method to online marketers.
We’ve been doing this since 2006.
Scientists and engineers have been using the scientific method of research-based experimentation for hundreds of years to make the world a better place. With VWO, we want to bring that philosophy to the world of marketing.”Paras says, “
He also says something that I think is somewhat profound:
This is analogous to our motto of “Rigorous creativity.” It means that the human side of marketing doesn’t get pushed aside by numbers and spreadsheets. If we use data to understand the human animal better, we will become powerful, compassionate online marketers and business owners.
VWO is just a tool, one we like and use. Let us show you how to use a little science to become the online business you’re capable of becoming.
Have a conversation with a Conversion Scientist.