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Value Propositions: If you have to say it, it probably isn't true.

Persuasion Science

Apple has joined the posers.
“We love our customers!”
“We are the leader!”
“We start by asking, ‘How will it make you feel?'”
Apple was one of those brands that just didn’t have to say how they worked. They created products we didn’t expect and then showed us the products — with the same style that they built them.
This commercial is beautiful, a stylistic way to make an important point.
But it’s all about them. Not me.

I don’t think this bodes well for Apple.
If you can show how you’re different, remarkable or interesting don’t say it. If you have to say it, it probably isn’t true.

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Brian Massey
Brian Massey
Conversion Scientist™ at Conversion Sciences
Brian Massey is the Founder and Conversion Scientist™ at Conversion Sciences, a sought-after international speaker, and author of Your Customer Creation Equation. He is passionate about transforming websites through a steady diet of visitor profiling, purposeful content, analytics, and AB testing.

Expertise: conversion rate optimization, AB testing, marketing strategy, digital marketing, analytics, landing page design, computer programming, entrepreneurship

Speaking: IBM, Inbound, LeadsCon, Content Marketing World, Affiliate Summit, and more

Books and Training: Your Conversion Creation Equation, Video CRO, Marketing Videos that Convert, CRO Best Practices

As Seen On: ClickZ, Search Engine Land, Marketing Land, Conversion Sciences Blog, Intended Consequences podcast

Education: Texas A&M University, BS Computer Science and Management
Brian Massey
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June 19, 2013/by Brian Massey
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6 replies
  1. Tom Bowen
    Tom Bowen says:
    June 19, 2013 at 2:40 pm

    I agree 100% with your principle Bryan. Sadly, I see the technique work far too often.

  2. Brian Massey
    Brian Massey says:
    June 19, 2013 at 3:47 pm

    Apple may well be in a situation in which they can no longer “show it” and have to support the brand with “saying it.” Yes, it does work, but isn’t the preferable way.

  3. Pluralis
    Pluralis says:
    June 21, 2013 at 6:12 pm

    This is the type of video that will not hold viewer attention. It would be very challenging to place it in a context that would make it effective.

    • Brian Massey
      Brian Massey says:
      June 22, 2013 at 6:17 pm

      The video might be effective when viewed by designers who are Apple acolytes. In other words, this may be apple selling to themselves. Incidentally, I think it was played at the live unveiling event recently.

  4. Barry Feldman
    Barry Feldman says:
    June 22, 2013 at 12:06 pm

    This is a big time “who cares?” Spot on Brian.

Trackbacks & Pingbacks

  1. 8 Ecommerce Testing Examples You Should Have Tried Already | Conversion Sciences says:
    January 15, 2018 at 2:16 pm

    […] This is a great place to test your value propositions. […]

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