Every contact a visitor has with an eCommerce website is an opportunity for a business to gain trust and build a lasting relationship.
In this amazing infographic, KISSmetrics breaks down how a business can do that, at multiple touch points in the customer lifecycle. Thank you KISSmetrics for the share.
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Brian Massey is the Founder and Conversion Scientist™ at Conversion Sciences. He is the author of Your Customer Creation Equation. His rare combination of interests, experience and neuroses were developed over almost 20 years as a computer programmer, entrepreneur, corporate marketer, international speaker and writer.
Latest posts by Brian Massey (see all)
- Google Ad Extensions to Improve your Customer Acquisition Efforts - February 5, 2019
- How to Implement Website Surveys without Affecting Conversions – Intended Consequences - January 31, 2019
- Intended Consequences Podcast Season 1, Episode 1: Mouseflow - January 16, 2019
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