Understanding the signature of your Web site is key to Conversion Science.

Understanding the signature of your Web site is key to Conversion Science.

How are you using your website to get more leads and customers? What is your website’s conversion signature? Find out.

Listen to Brian Massey, the Conversion Scientist joins host Jay Ehret to discuss how you use your website to get more leads and customers. He will describe the five primary website patterns and prescribe a conversion strategy for each.

When a Conversion Scientist looks at a Web site, we don’t look at it the same way a designer does. We see see things like click streams, beacons, brick walls and second chances.

Back in 2007, I defined five conversion “patterns” or “signatures” for Web sites, that has stood the test of time. Knowing which conversion signature your website matches tells you where to put your focus to increase leads, sales or both.

If your site isn’t delivering leads and sales for your business, then you may think your site is something different from what your prospects expect it to be.

I can help you identify your conversion signature thanks to Jay Ehret over at Power to the Small Business podcast.

Jay runs a great podcast and backs it up with a show notes that really compliment the audio content he produces. You won’t be surprised that he’s an ex-radio DJ when you listen.

 

Download | Subscribe to The Conversion Scientist Podcast

Website's conversion signature.

If you found this post helpful, you should subscribe to The Conversion Scientist by email. There is much more coming.

The Caption Test

Most of the images used on a webpage do not have a caption. This is unfortunate, because readers who are scanning your page will read these, often more than will read your headline and certainly more than will read your copy.

Many web images don’t have captions because there is no intelligent caption that could be written. If you tried to write a caption for many of the images on your site, you would be at a loss.

This is a sign of irrelevance.

Your images leave me baffled at best, distracted at worst.

Left on their own, what would these images tell you about the site they were found on?

iStock_000012057784XSmalliStock_000000481451XSmallPortrait of a female executive

Not much.

If you’re selling question-mark-shaped doll houses, orange couches or business apparel, these will work. The sites I found these images on are selling financial services, insurance and IT training, in that order.

You’ve seen these or something like them many many times. Your brain filters out images like this on a Web page.

In Identifying Images that don’t Convert: The Caption Test, I propose a simple test that will help you weed out images that are irrelevant to your visitors, and thus are less likely to help your conversion rates.

If you find this educational, you really should subscribe to The Conversion Scientist by email. There is much more coming.

It’s not easy to find search marketing firms that get conversion, the part of the search marketing process that puts money in your pocket.
Globe Runner SEO is one of those firms that gets conversion. Notice the questions they ask and the focus they have on conversion in this brief interview.
Here we dive into the kind of conversion strategy you need if you have a considered (long) sales cycle or a high-repeat business: relevant, frequenty, easy email.

Pardon my loopiness. I had just finished presenting to the amazing DFWSEM group. Check them out.
Join The Conversion Scientist by Email to see how it is done.
 
TheCrowd(by @SarahBoswell
DFWSEM-Packed house for “The Chemistry of Landing Pages”
Photo courtesy @SarahBoswell

Landing pages baffle and confuse us. There are a dozens of components that could be used on them: testimonials, trust symbols, long-form copy, video, Johnson boxes, risk reversal, and more.

One of the biggest problems is that we believe that they are Web pages first and foremost. This implies that they have our company logo, our Web site navigation, footer links, and that they are designed like our corporate Web site. This creates the wrong context for our landing pages that make them complex, confusing and ineffective.

If you’re new to the term, a landing page is a page with singular focus. It serves traffic from a single source generally and asks for one action to be completed: complete a form, buy a product, etc.

What if we started with the call to action and grew a page from there? Which components would we add and why?

We’ll start with this:
image
and built our landing page from there. We might find things less baffling.

Watch the video here. It’s part of our CRO Training. And it’s free.

Roy H. Williams, benefactor of the enigmatic business school The Wizard Academy has a simple formula that you should study:
Salience
“Salience” is that magical moment when your message enters your prospects’ long-term memory. It means your message will not be swept from the short-term memory that most marketing messages float in.

Relevance is simply how important your message is to a prospect’s current problems. Messages gain relevance when they are helpful, educational, titillating or entertaining.

Frequency is the number of times someone is exposed to your message.

The enemies of Relevance, then are messages exclusively about your promotions, your company or your products, or messages sent to infrequently.

The enemies of frequency are lack of repetition and invisibility. Social media messages have very short lifespans. Thus, for most people, they are invisible. The ubiquitous Leo Laporte complains that, when his posts suddenly stopped appearing on Google Buzz and Twitter, that no one noticed. He didn’t even notice for two weeks.

Email for Salience

Email is highly visible. It is the biggest social network on the planet. Most business professionals spend their day in email. It is how they managing their work.

If email is not working for you, it is probably because of low frequency. Email is a personal medium, and we all are afraid of being seen as spammers by sending too much email.

So, you need relevance in your email content.

frequency x relevance = salience

See how easy that was?

bang head hereI believe so strongly in the power of targeted, focused landing pages, that I’m going to prepare you for the inevitable battles that will ensue. It is inevitable that forces of darkness will swoop down on you as you prepare a page designed for high conversion rates.

They are not cunning enemies, and this is why they are dangerous. You must get good at playing their game.

Here are some tactics for beating gatekeepers at their own game.

1. Data is only useful to confuse and disorient

You must come to terms with the fact that data will not sway your enemies. It can be used as a weapon.

I recommend printing out random graphs and hanging them around your office. Anyone who comes in to say that the company logo on the page is too small will be instantly dazzled.

When your enemy is trying to get you to add the corporate site navigation bar to your landing page, you can point to one of the graphs at random and simply shake your head.

2. Bureaucracy is Your Friend

Take a lesson from your IT department when it is suggested that the page needs some stock photography on it. Say, “That is a great idea. We’ll add that to the testing schedule right away!”

If they go over your head, you should invoke the “No changes without a test plan!” rule even if such a rule is not written anywhere.

I know it is despicable to use a valuable tool like testing as a delaying tactic. It is actually supposed to do the opposite. But, this is war.

3. Use the Competition to Counter Old Habits

If you’re competition is enlightened, they may be implementing things like landing pages and doing it well.

Not likely. However, you should do some searches for the keywords that are important to your business and see if you can find a competitor doing things right.

Then, when IT delivers a form with the standard “Submit” button, you can point to your competition and say, “They’re going to take our prospects if we don’t do it my way!”

4. Invent Your Own Budget

When you encounter pushback to creating unique landing pages for each channel and ad, invoke an imaginary budget.

“We’re taking the extra cost from the Incremental Revenue Budget,” or “We’ll cover it with the Conversion Premium Budget.”

While these budgets don’t actually exist, we all know that higher conversion rates should result in more leads, more sales and more revenue. We’re just borrowing from the increased future value of our conversion genius.

5. Resist the Dark Side

It is important that you not become your enemy. There are “lies, damn lies and then there are analytics,” to paraphrase Mark Twain.

We know we can draw just about any conclusion we want from analytics to support any position we want, but we can’t do bad science.

For example, if our manager was adding corporate-speak to our crafted persuasive copy, it would be ingenuous to point out the bounce rates for the pages she’d edited in the past. It may not be her copy that did the damage.

Instead, invoke the “Great copy. We’ll add that to the test schedule right away!”

Fight hard, my friends, but don’t compromise the science.

It’s out there: the article with the answer to your online marketing question. All you have to do is find it.

For-Further-Study.png As it turns out, I’m looking for answers to a lot of questions. It’s my job as the Conversion Scientist.

When I find a good checklist, best practice or how-to, I save it to my personal library. When my clients hit me with a question, this library offers a treasure trove of answers written by some of the smartest people in the business.

“But why wait for a call?” I thought. “Why not share this with my clients every week?”

Thus is born “For Further Study,” a scannable, quickly digested weekly email created exclusively for my clients.

I promise:

  • Quality sources
  • Conversion-enhancing content
  • Scannable emails with a short commentary by me to help you decide if you should read an article.

Here’s a sample of what to expect each week.

Blog SMO Guide: How to Apply Social Media Optimization to Your Blog in 33 Steps – Search Engine Watch (#SEW)
Jul 21, 2011 09:39 am

This is an incredibly comprehensive yet accessible guide to social media best practices.

Tags: social media blog twitter facebook search engine watch
read more

Seth’s Blog: Articulating your preferred use case (what’s it for?)
Jul 17, 2011 03:36 am

What Seth calls a “Use Case” we call Personas in the world of conversion. Otherwise the benefits are the same: understanding your most important visitors, ending bad relationships with poor customers, and getting everyone on the same page.

Tags: seth personas use case
read more

Levitation 3I’ve written about being the “Cheerios Guy” of your organization; that is, running around talking up what you’ve learned as you’ve tested things on your Web site. Yes, it’s can be irritating, but it is VERY necessary.
The real question is, how do you equip your CMO to be the Cheerios Guy? You can’t show him or her the charts, spreadsheets and test results. When they get button-holed by the water cooler or broad-sided in the board room, they need a little swagger. You need to tell the story that lies in the data.
You need to give them a Book of Swagger.
Rose Holston takes us through the Book of Swagger, a device invented by digital communications guru Korye Logan in The Agile Marketer and the Book of Swagger.

The aim of the “Book of Swagger” is to be simple:

  • A prologue. A short narrative that sets the stage for the story. Statistics and web analytics define a baseline from whence we came (the past) and where we are today (the present).
  • Conflict and resolution. Talk about the drama of “wins” and “revelations” as the team completes scrum after scrum.
  • The future. Your communications toolkit becomes the basis for looking to the future. This is where your “Book of Swagger” illustrates the wins and losses that feed our mid-management and C-suite folks with information that helps to set the agenda.

Read the entire article
Photo courtesy bizior.


The Junta 42 has published their annual (and last) list of 42 top content marketing blogs. The Conversion Scientist is #24, and honored to be among some great sites.
We have been following most of Junta42’s top 10 including Convince and Convert (#1), Top Rank (#2), Brian Solis (#3), Marketing Experiments (#5), Copyblogger (#6), Social Media Examiner (#7), Heidi Cohen (#10), and Duct Tape Marketing (#14).
We are actively exploring the others, and you should too.

extraspace-inetIt’s happening in every industry as we speak. Decision makers are looking at information that tells them how the Internet is impacting their business and their industry.
It may be happening in your office.
A decision is going to be made:
a) To continue with business as usual
b) To commit to the Internet as a crucial part of the future of the business
Those businesses that choose a) may not be here in 24 months. Those that choose b) may not either, but if they are they will be the leader in their space.
In my Search Engine Land column 5 Ways to Jump Ahead in Your Industry, I outline the characteristics of a testing company, like Zappos or Amazon. These are the characteristics that can result in astonishing growth and amazing profitability. They include:

        

  1. Accept The Internet As A Lever

  2.     

  3. Develop A Testing Culture

  4.     

  5. Invest Where It Counts

  6.     

  7. Know Your Numbers

  8.     

  9. Take A Non-Commodity Approach

It is no small feat to accomplish these, but those that do will enjoy a lead in their industry that will be hard to usurp by competitors.

Thanks to Extra Space Management for sharing their results with us at the Phone Smart Unconference Hawaii.

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