Roy H. Williams, benefactor of the enigmatic business school The Wizard Academy has a simple formula that you should study:
Salience
“Salience” is that magical moment when your message enters your prospects’ long-term memory. It means your message will not be swept from the short-term memory that most marketing messages float in.

Relevance is simply how important your message is to a prospect’s current problems. Messages gain relevance when they are helpful, educational, titillating or entertaining.

Frequency is the number of times someone is exposed to your message.

The enemies of Relevance, then are messages exclusively about your promotions, your company or your products, or messages sent to infrequently.

The enemies of frequency are lack of repetition and invisibility. Social media messages have very short lifespans. Thus, for most people, they are invisible. The ubiquitous Leo Laporte complains that, when his posts suddenly stopped appearing on Google Buzz and Twitter, that no one noticed. He didn’t even notice for two weeks.

Email for Salience

Email is highly visible. It is the biggest social network on the planet. Most business professionals spend their day in email. It is how they managing their work.

If email is not working for you, it is probably because of low frequency. Email is a personal medium, and we all are afraid of being seen as spammers by sending too much email.

In The Instant Curated E-Newsletter That Your Prospects Will Love I describe how to automatically create a relevant, frequent email from the industry articles that you are reading every day. You are curating the content, but other talented writers are doing the work.

All you have to do is bookmark relevant articles.

Read the article

bang head hereI believe so strongly in the power of targeted, focused landing pages, that I’m going to prepare you for the inevitable battles that will ensue. It is inevitable that forces of darkness will swoop down on you as you prepare a page designed for high conversion rates.

They are not cunning enemies, and this is why they are dangerous. You must get good at playing their game.

Here are some tactics for beating gatekeepers at their own game.

1. Data is only useful to confuse and disorient

You must come to terms with the fact that data will not sway your enemies. It can be used as a weapon.

I recommend printing out random graphs and hanging them around your office. Anyone who comes in to say that the company logo on the page is too small will be instantly dazzled.

When your enemy is trying to get you to add the corporate site navigation bar to your landing page, you can point to one of the graphs at random and simply shake your head.

2. Bureaucracy is Your Friend

Take a lesson from your IT department when it is suggested that the page needs some stock photography on it. Say, “That is a great idea. We’ll add that to the testing schedule right away!”

If they go over your head, you should invoke the “No changes without a test plan!” rule even if such a rule is not written anywhere.

I know it is despicable to use a valuable tool like testing as a delaying tactic. It is actually supposed to do the opposite. But, this is war.

3. Use the Competition to Counter Old Habits

If you’re competition is enlightened, they may be implementing things like landing pages and doing it well.

Not likely. However, you should do some searches for the keywords that are important to your business and see if you can find a competitor doing things right.

Then, when IT delivers a form with the standard “Submit” button, you can point to your competition and say, “They’re going to take our prospects if we don’t do it my way!”

4. Invent Your Own Budget

When you encounter pushback to creating unique landing pages for each channel and ad, invoke an imaginary budget.

“We’re taking the extra cost from the Incremental Revenue Budget,” or “We’ll cover it with the Conversion Premium Budget.”

While these budgets don’t actually exist, we all know that higher conversion rates should result in more leads, more sales and more revenue. We’re just borrowing from the increased future value of our conversion genius.

5. Resist the Dark Side

It is important that you not become your enemy. There are “lies, damn lies and then there are analytics,” to paraphrase Mark Twain.

We know we can draw just about any conclusion we want from analytics to support any position we want, but we can’t do bad science.

For example, if our manager was adding corporate-speak to our crafted persuasive copy, it would be ingenuous to point out the bounce rates for the pages she’d edited in the past. It may not be her copy that did the damage.

Instead, invoke the “Great copy. We’ll add that to the test schedule right away!”

Fight hard, my friends, but don’t compromise the science.

It’s out there: the article with the answer to your online marketing question. All you have to do is find it.

For-Further-Study.png As it turns out, I’m looking for answers to a lot of questions. It’s my job as the Conversion Scientist.

When I find a good checklist, best practice or how-to, I save it to my personal library. When my clients hit me with a question, this library offers a treasure trove of answers written by some of the smartest people in the business.

“But why wait for a call?” I thought. “Why not share this with my clients every week?”

Thus is born “For Further Study,” a scannable, quickly digested weekly email created exclusively for my clients.

I promise:

  • Quality sources
  • Conversion-enhancing content
  • Scannable emails with a short commentary by me to help you decide if you should read an article.

Here’s a sample of what to expect each week.

Blog SMO Guide: How to Apply Social Media Optimization to Your Blog in 33 Steps – Search Engine Watch (#SEW)
Jul 21, 2011 09:39 am

This is an incredibly comprehensive yet accessible guide to social media best practices.

Tags: social media blog twitter facebook search engine watch
read more

Seth’s Blog: Articulating your preferred use case (what’s it for?)
Jul 17, 2011 03:36 am

What Seth calls a “Use Case” we call Personas in the world of conversion. Otherwise the benefits are the same: understanding your most important visitors, ending bad relationships with poor customers, and getting everyone on the same page.

Tags: seth personas use case
read more

Levitation 3I’ve written about being the “Cheerios Guy” of your organization; that is, running around talking up what you’ve learned as you’ve tested things on your Web site. Yes, it’s can be irritating, but it is VERY necessary.
The real question is, how do you equip your CMO to be the Cheerios Guy? You can’t show him or her the charts, spreadsheets and test results. When they get button-holed by the water cooler or broad-sided in the board room, they need a little swagger. You need to tell the story that lies in the data.
You need to give them a Book of Swagger.
Rose Holston takes us through the Book of Swagger, a device invented by digital communications guru Korye Logan in The Agile Marketer and the Book of Swagger.

The aim of the “Book of Swagger” is to be simple:

  • A prologue. A short narrative that sets the stage for the story. Statistics and web analytics define a baseline from whence we came (the past) and where we are today (the present).
  • Conflict and resolution. Talk about the drama of “wins” and “revelations” as the team completes scrum after scrum.
  • The future. Your communications toolkit becomes the basis for looking to the future. This is where your “Book of Swagger” illustrates the wins and losses that feed our mid-management and C-suite folks with information that helps to set the agenda.

Read the entire article
Photo courtesy bizior.


The Junta 42 has published their annual (and last) list of 42 top content marketing blogs. The Conversion Scientist is #24, and honored to be among some great sites.
We have been following most of Junta42’s top 10 including Convince and Convert (#1), Top Rank (#2), Brian Solis (#3), Marketing Experiments (#5), Copyblogger (#6), Social Media Examiner (#7), Heidi Cohen (#10), and Duct Tape Marketing (#14).
We are actively exploring the others, and you should too.

extraspace-inetIt’s happening in every industry as we speak. Decision makers are looking at information that tells them how the Internet is impacting their business and their industry.
It may be happening in your office.
A decision is going to be made:
a) To continue with business as usual
b) To commit to the Internet as a crucial part of the future of the business
Those businesses that choose a) may not be here in 24 months. Those that choose b) may not either, but if they are they will be the leader in their space.
In my Search Engine Land column 5 Ways to Jump Ahead in Your Industry, I outline the characteristics of a testing company, like Zappos or Amazon. These are the characteristics that can result in astonishing growth and amazing profitability. They include:

        

  1. Accept The Internet As A Lever

  2.     

  3. Develop A Testing Culture

  4.     

  5. Invest Where It Counts

  6.     

  7. Know Your Numbers

  8.     

  9. Take A Non-Commodity Approach

It is no small feat to accomplish these, but those that do will enjoy a lead in their industry that will be hard to usurp by competitors.

Thanks to Extra Space Management for sharing their results with us at the Phone Smart Unconference Hawaii.

I work closely with the folks at Aviso Communications, especially Rose Holston. Her job is to get my recommendations implemented within our client’s organizations. Believe it or not, it is hard to get organizations to do the things that will increase their leads and sales, even the most progressive ones.
If you are the conversion champion within your organization, then you know what I’m talking about.
reading
I’ve asked Rose to help us understand how she goes about getting the attention, support and resources she needs to help a team like yours get meaningful changes implemented. In The Agile Marketer’s Story, the second of three parts, she tells us how best to manage internal communications.
1. Building a Communications Toolkit
2. Building Evidence Through Empirical Observation
3. Telling the Story
I look forward to our next installment and the “Book of Swagger.”
Read the full article on ClickZ
Brian Massey is the Conversion Scientist, teaching businesses how to convert more of their Web visitors into leads and sales. Let Brian take a look at your site.

I was on the hot seat at the Austin Content Marketing Meetup.

This isn’t your “play nice and listen while the guy reads his slides” sort of presentation. In the hot seat, the room is actively trying to destroy you, lobbing lit questions from across the room and questioning your every word.

Yes, it even got a little ugly. I think I held up OK.

You’re invited to sit back and enjoy the occasionally heated conversation on how to make your content convert visitors into sales.

The common wisdom among social media marketers is “put links to your social media everywhere.” The idea is that you should build as big a social media “tribe” as possible.
As it turns out, this isn’t always a good plan.
If you’re paying for traffic to your Web site – and what traffic doesn’t require some cash, blood, sweat or tears to earn – then why would you send it off to Facebook or YouTube or LinkedIn to disappear forever?
You wouldn’t. But you might be.
In my Search Engine Land article How Mark Zuckerberg Stole Your Search Traffic & What To Do About It, I show you how your social media advertisements may be costing you conversions.
I also show you how to use social media in a conversion-safe way.
Read the entire article
Brian Massey, The Conversion Scientist teaches businesses of all sizes how to get more leads and sales from the traffic coming to their Web site.
Contact Brian Massey

We have a little fun with Copywriters in my newest Content Marketing Institute post, How to Find the Right Copywriter for your Landing Pages.
Pencil-pusherIf you could only hire one professional that would increase the number of people who buy or become a lead on your site, it would be a copywriter.
They can paint more detailed pictures than a photographer.
They can use more colorful language than a designer.
Communicate with humans and search engines.
If you’re going to dominate your competition online, it is because they write their copy themselves. I suggest you find a good direct response copywriter and let them do their work.
To help you get familiar with the kinds of copywriters you might meet in a dark alley, I’ve described five that I’ve run into on a regular basis.

  1. The Styrofoam Sandwich Writer

  2. The SEO Substituter

  3. The Frustrated Novelist

  4. The Soviet-era Propagandist

  5. The Persuader

Most copywriters you meet will be a combination of some of these.
Tell me about your favorite copywriter in the comments. Let us know what combination of the above he or she exhibits.
Brian Massey, The Conversion Scientist teaches businesses of all sizes how to get more leads and sales from the traffic coming to their Web site.
Contact Brian Massey
 
Photo courtesy nkzs.

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