Website design is only great if it’s making you money. It’s not about the colors, the shapes, the sliders and flashy bits, though that’s the fun part many businesses sadly get hung up on. People don’t come to your site for entertainment or art—unless you sell art.

They come to you for a solution.
The purpose of your website is to help them find you, connect with you and pay you money to solve their problems. That’s conversion. That’s why you built the site in the first place. Your site’s main job is to make this very easy for them to do. So the best design isn’t the one that makes your company look cool and edgy and sophisticated. It’s the design that supports conversion, has room for good copy and powerful calls to action that make people click the big orange button. Want to know more?
Read more in my column on Search Engine Lan
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lemonade-standNo parent relishes having “the talk” about conversion rates. No one wants to tell their kids: “Kids, conversion rates are still only around 2 percent” or tell them the naked truth about all the sites out there that were never optimized. Or point out that they’re hanging with the wrong crowd when it comes to web development and creation.

But if we don’t tell the kids about the benefits of hanging with fake people—called personas—who will?

We have to just pick the right time and be ready to be vulnerable.

When confronted with a difficult question like “Daddy, should I put up a squeeze page?” we can just say: “I just don’t know. Let’s explore that together.”

As hard as this is, it’s better they learn about value propositions from you than off the street. Check out my article on Search Engine Land: 7 Things to Teach Your Children About Conversion to learn how to do this the right way.

After nine months of writing, fifteen chapters complete and dozens of columns supporting the effort, you’d think that the easiest thing to do would be to pick a name for my conversion marketing book.

As it turns out, this is difficult.

So why read a post about selecting a book title? Because, it’s all about conversion – not just the book, but the title is about converting book prospects into book readers.

The title of your book is key to maximizing conversions. It is like the subject line of your email, like the headline of your landing page, and like the value proposition of your home page. Get these wrong and your conversion rates will plummet. However the book title can’t be changed. Once chosen you are stuck with it until you write another.

It’s expensive to test titles, and this makes a Conversion Scientist very nervous.

I’ve considered a number of approaches. These approaches will also inform your online marketing.

Leverage something familiar

My first thought was to leverage something familiar, something that is already popular. This spawned several mockups including The Bourne Conversion, Eat, Pray, Convert, How to Win Friends and Convert People, and Conversions with God.

Unfortunately, copyright issues will prevent me from using any of these.

Ask your SEO person

The next thing I had to consider was how people might find the book on search engines. Phrases like “online sales conversion,” “analytics,” “conversion rates,” and “social media” are some of the most commonly searched phrases in the conversion marketing space. With this focus in mind, several titles were considered:

Online Sales Conversion: The Science of B2B, B2C, Online Services and Social Media Websites

The Well Managed Web Site: Conversion Strategy and Analytics in Simple Terms

Managing Websites to High Conversion Rates

Online Conversion Strategy

In my opinion, words like “conversion” and “analytics” are too clinical. Furthermore, these conversion terms don’t really get that much search traffic, so this strategy became less important to me.

Leverage your existing brand

I’ve been marketing Conversion Sciences and The Conversion Scientist pretty consistently for six years now through writing, speaking and training. The business is familiar to many online marketers and business owners, the two primary targets for my tome.

Playing on the science angle associated with the brand yielded several interesting titles, including the original working title, Get a Reaction.

Marketing + Science = Customers: Online Conversion Strategies to Transform Prospects into Buyers

Conversion Science: The Proven Formulas for Transforming Online Prospects into Customers

The Science of Reaction: Proven Conversion Formulas of Internet Based Companies

Own a word

I’ve always like one-word book titles that are provocative, like Malcolm Gladwell’s “Blink” and “Outliers.” I thought “REACTION” might be the word that sticks with people in my space.

REACTION: Getting visitors to take action on your website

Get a REACTION: Proven Strategies of the Conversion Scientist

The Science of REACTIONS: Websites that Convert Visitors to Leads and Sales

My feeling is that you have to have a large marketing budget to get a word to stick in the minds of potential readers. I didn’t get a multi-million dollar advance, unfortunately.

Surprise them

Seth Godin is great at naming books with unexpected titles, such as Purple Cow, All Marketers are Liars and Meatball Sundae. I thought the unexpected or absurd might work for my book as well.

It’s Raining Soup. Get a Bowl. How to turn Internet traffic into a delicious business.

Glad I Stopped By: Websites We Love to Do Business With

They Did What?! Unexpected Strategies of The Conversion Scientist

Marketing Backwards: Unexpected Strategies of The Conversion Scientist

The Website Genome Project: Proven Research of The Conversion Scientist

The truth is, I’m not Seth Godin. Darn it.

State your topic plainly

We often get too clever for our own good when we’re writing headlines, subject lines, and book titles. It’s a business book, after all.

Managing Your Website: Conversion Strategy and Analytics for the Managers and Business Owners

Online Conversion Strategies for Websites that Dominate Their Marketplace

The problem with these is that the reader is more likely to fall asleep before finishing the title.

Ask your personas

If you follow The Conversion Scientist, you know that I believe creating visitor personas is the best way to get high conversion rates on your website. The same applies to books, and I have developed several personas for this book.

With this guidance, I was able to choose a book title that combines the right ingredients… I hope. Here’s what I know about my personas.

Most of my personas have heard of The Conversion Scientist through my columns, blog posts and speaking. This tells me to leverage the familiar science angle.

One persona studies marketing, and they are reluctant to read a book that will give them same advice they’ve already heard. Therefore, the title should indicate that it is presenting a fresh way to look at online marketing. Use terms like “unexpected” or surprise titles like “marketing backwards.”

Finally, all of my personas are human, which means they respond to things like metaphors, rhyming and alliteration (the repeated use of a sound in a sentence or phrase). This tells me I should use these tools.

After reviewing these persona requirements, we settled on the following title:

The Customer Creation Equation: Unexpected Formulas of The Conversion Scientist™

The alliteration and rhyming nature of the main title will help people remember the name. It has the important search terms “conversion,” and “customer” in it. The terms “equation” and “formulas” evoke the science theme of my brand.

Finally, the strategies are “unexpected,” and indeed the book contains advice contrary to what you have been told. This was a tough decision for me. One of our personas is trying to solve a specific marketing problem. Calling my recommendations “unexpected” may not appeal to her. She will want to know about “proven” strategies, and I did consider the subtitle “Proven Strategies of The Conversion Scientist.” Yet, I knew she would find value in being “cutting edge,” and “unexpected strategies” should appeal to her.

Did we pick the right title? Which would you prefer to read? Let us know in the comments.

You won’t be converting much of anything if you start with the wrong kind of website. Find out which of five conversion signatures your website should be following with a free video that introduces some key concepts from The Customer Creation Equation.

The Iliad and The Odyssey, TV Sitcoms, your Website….what do they all have in common? The Hero’s Journey.
Recently I read that Dan Harmon, creator of the quirky TV show Community (NBC) uses the literary device of the Hero’s Journey to map out his episodes. They all involve taking someone from his comfort zone, through a process of seeking for something, finding it, paying a price, and coming away changed.
It’s a classic, universal theme every website can employ to connect with every visitor.
Think of it, all visitors to your site are on a quest. You need to make it possible for them to leave your website as heroes, having accomplished their objectives. Check out the map of this journey on my Search Engine Land article Eight Ways Landing Pages are Like a TV Sitcom.
Embryo-Dan-Harmon
[bookpromo]

Will the holiday card we chose convert “Bah Humbug” into the “Love Bug?” Follow along as we express our gratitude to you and show you why we chose the holiday card we did.

We hope we’ve been able to make 2011 a great year for you, since you’ve made it a great year for us here at Conversion Sciences.

Look for us in 2012 as we continue to educate, optimize and have fun doing it.

Brian

Conversion is when the right customers land on your site and find what they’re looking for.

A blog is like a volcano.

A blog is like a volcano.

Google keeps tweaking its search algorithms to help them do just that. And you can help Google direct customers to your site by thinking like a blogcano.

What’s a blogcano?

It’s a site that spews lots of red-hot, relevant content the same way a volcano spews lava. People—and search engines–lose interest in a dormant volcano, just like a dormant site. But a volcano with lots of fireworks, pouring forth lots of lava is going to stay on Google’s radar, which will keep it on your customers’ radar.

Active volcanoes grow bigger. So do active websites. Treat your blog as a landing page, because that’s what it is: the place where conversion-ready customers land.

Read the complete story in Blogs, Volcanoes, & Your Conversion Rate Calculation.

What makes people trust your Website more? As you know building trust with your visitors is critical to maximizing conversion. Here is some research that helps us to understand what makes visitors trust our site.
Here are some highlights.

An 11-minute Summary of Webpreep’s Research on the Web

1:43-People trust more attractive websites.
2:21-Attractive websites are those that follow conventions.
3:05-Biggest source of frustration? Ability to find relevant information.
3:31-Website owners must increase the relevance of their information.
5:00-The best way to retain customers is to provide relevant information.
Why Relevancy is dropping across the Internet.
6:10-How an Internet store is different from a physical store.
8:02-People who are on Facebook are more likely to recommend companies that they see on Facebook.
9:30-Satisfaction is what it is all about, affecting conversion and referral behavior.
10:00-Clam chowder

Tim Ash presented his view of getting people to take action in a world that is hyper social. He starts us off with a discussion of “Commitment” and even had the audience stand and commit to implement at least one of his recommendation.
That action alone significantly increased the likelihood that we would take some action.
This was captured live by yours truly.

Measuring Social Media

 Click to enlarge.

Tim Ash Conversion in a Social World Infograph

Understanding the signature of your Web site is key to Conversion Science.

Understanding the signature of your Web site is key to Conversion Science.

How are you using your website to get more leads and customers? What is your website’s conversion signature? Find out.

Listen to Brian Massey, the Conversion Scientist joins host Jay Ehret to discuss how you use your website to get more leads and customers. He will describe the five primary website patterns and prescribe a conversion strategy for each.

When a Conversion Scientist looks at a Web site, we don’t look at it the same way a designer does. We see see things like click streams, beacons, brick walls and second chances.

Back in 2007, I defined five conversion “patterns” or “signatures” for Web sites, that has stood the test of time. Knowing which conversion signature your website matches tells you where to put your focus to increase leads, sales or both.

If your site isn’t delivering leads and sales for your business, then you may think your site is something different from what your prospects expect it to be.

I can help you identify your conversion signature thanks to Jay Ehret over at Power to the Small Business podcast.

Jay runs a great podcast and backs it up with a show notes that really compliment the audio content he produces. You won’t be surprised that he’s an ex-radio DJ when you listen.

 

Download | Subscribe to The Conversion Scientist Podcast

Website's conversion signature.

If you found this post helpful, you should subscribe to The Conversion Scientist by email. There is much more coming.

It’s out there: the article with the answer to your online marketing question. All you have to do is find it.

For-Further-Study.png As it turns out, I’m looking for answers to a lot of questions. It’s my job as the Conversion Scientist.

When I find a good checklist, best practice or how-to, I save it to my personal library. When my clients hit me with a question, this library offers a treasure trove of answers written by some of the smartest people in the business.

“But why wait for a call?” I thought. “Why not share this with my clients every week?”

Thus is born “For Further Study,” a scannable, quickly digested weekly email created exclusively for my clients.

I promise:

  • Quality sources
  • Conversion-enhancing content
  • Scannable emails with a short commentary by me to help you decide if you should read an article.

Here’s a sample of what to expect each week.

Blog SMO Guide: How to Apply Social Media Optimization to Your Blog in 33 Steps – Search Engine Watch (#SEW)
Jul 21, 2011 09:39 am

This is an incredibly comprehensive yet accessible guide to social media best practices.

Tags: social media blog twitter facebook search engine watch
read more

Seth’s Blog: Articulating your preferred use case (what’s it for?)
Jul 17, 2011 03:36 am

What Seth calls a “Use Case” we call Personas in the world of conversion. Otherwise the benefits are the same: understanding your most important visitors, ending bad relationships with poor customers, and getting everyone on the same page.

Tags: seth personas use case
read more

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