neuromarketing

Everybody wants to be the llmpany that came up with the brilliantly clever video or ad or Tweet that got shared by millions. The one where, if you dare to admit you haven’t seen it, everyone else at the party will jump on you demanding, “You haven’t SEEN it?” But here’s the thing: While there are many companies that have made such ads that quickly translated into rapid sales, other companies with viral videos and other funny content never increased their sales at all, despite millions of shares. The bottom line is humor can create sales, but it has to be done right.
Unfortunately, it’s so easy to do it wrong.
Inc. published case studies on two products. One, the Orabrush, was designed to remove the tongue bacteria that cause bad breath. Inventor Dr. Robert Wagner was only pulling in about $30 a month, selling 10 Orabrushes, until he created a funny video. Within six weeks, Orabrush sold about 10,000 tongue cleaners (and gave many away free). Within two years, the company sold more than a million Orabrushes online and the video was viewed more than 15 million times. You can now buy the tongue cleaner at stores like Walmart. What was so great about the video was that, in addition to being funny, it clearly explained what causes bad breath and why the Orabrush is the best solution. It also had a call to action and a free Orabrush for responding.
In the same article, though, the reporter talked about EZ Grill which made a video in which it grilled various smart phones to see which would last longest. The video quickly got over a million views but didn’t translate into sales. There might have been a lot of reasons for this.

  • The focus was more on the phones than on the grill.
  • There was no explanation about why one would buy a portable grill or what made EZ Grill a better option.
  • The video revealed the little aluminum grill’s occasional inferno-like action.
  • There was no connection to the company’s website or any other outlet, so consumers had to figure out where to get one on their own: friction.
  • There was cognitive dissonance between something high tech, like smart phones, and the music, which sounded like something from a Charlie Chaplin movie. Cognitive dissonance can be good or bad. In this case, it was difficult to tell who the audience was or what they should do.

The truth is, humor is complicated. Consider that most comedians will work a joke over and over before they bring it to audiences. Nielsen reports that, in the U.S. and Europe at least, 50 percent of people surveyed rank humorous ads as most effective. But myriad studies have failed to find a direct correlation between a funny ad and widgets flying out the door. A study on funny Superbowl ads showed that sales didn’t immediately go up on the products with the funniest ads. And yet we all know about the ones that worked. The Dollar Shave Club, which got 12,000 people to sign up for the service in the first 48 hours after they first aired their comic video, for example. So what makes the difference?
The first rule of humor probably should be:

1. Don’t Forget to Sell Your Product

A great example of this is Poo Purri, a company that makes a spray with essential oils that traps the odor of poop in the bowl. Really, hard to imagine how to sell this product without humor. But here’s a company that uses cognitive dissonance perfectly. It’s a visually attractive video of a gentile, British, girl-next-door, in elegant clothes, sitting on a toilet talking about the basest human functions.
But this video tells you exactly how Poo Pourri works, where to find it, what its Amazon rating is, has a “click here” call to action and a money back guarantee. The result was a 13,000 percent increase in visits to the site and more than double the company’s revenue.
One reason humor works is that it engages the brain in such a way that people kind of forget they’re being sold to. They might share the video over and over, watch it over and over, never realizing that they’re cheerfully and voluntarily propagandizing themselves and spreading your message. That’s because, from a scientific standpoint, humor provides all kinds of payoffs for the brain.
According to a paper published by the Harvard Mahoney Neuroscience Institute, the beginning of a joke triggers your frontal cortex—the executive part of the brain—to look for pattern recognition. The minute we sense a joke is coming, we perk up. We pay attention, look for the payoff. And if the payoff is good, we’re flooded with good feeling neurotransmitters: dopamine, serotonin and endorphins. These are the neurotransmitters that flood us when we’re in love or we accomplish a challenging goal. At the same time, laughter decreases stress hormones like serum cortisol or epinephrine. So just by the act of being funny, your blog, email, video and other content can reach through the screen and make customers feel good. That’s power.
A study on How Humor Breaks Resistance to Influence, conducted at a university in the Netherlands, show how humor distracts audiences from the fact they’re being sold to. Especially if the humor doesn’t tackle the sales goal head on. So it prevents the target audience from throwing up walls against being influenced.
Normally, any content that might cause us to spend money or make a decision triggers all kinds of defense mechanisms: skepticism, criticism, refusal to be moved. That’s especially true if we already have resistance to the brand. Humor has the effect of distracting us from resistance. And, the study said, even if consumers don’t consciously remember the association between the brand and the thing that made them laugh, it will positively impact brand perception and influence buying.
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2. Distract Your Audience From the Hard Sell

One company that uses humor to distract is Yesware, which sends out the email below to customers who haven’t responded to sales pitches. The humor in it, of course, softens the fact that the email is essentially saying “What gives?” Typically, Yesware reports, replies to follow up emails are around 21 percent. But not this one:

This humorous email had a 46 percent response rate

This humorous email had a 46 percent response rate


But to make people laugh, you have to know your audience.

3. Be Relevant to Your Audience

Ikea wanted to boost its sales in Singapore and Malaysia. The trouble is, Singapore and Malaysia are crazy about technology and Ikea is a very low-tech company with furniture you build yourself. Its primary marketing tool is a paper catalog, which is about as low tech as they come. So, just before the release of the iPhone 6, Ikea posted a video that spoofed its own catalog.

Its commercial video used an Apple-like asthetic to show the simple navigation of its paper catalog

Its commercial video used an Apple-like asthetic to show the simple navigation of its paper catalog, touting catalog’s “eternal battery life” and “tactile touch technology you can actually feel.”


With The Ikea “bookbook”, the ad said “each crystal clear image loads instantaneously….”
It was the only commercial video that made it to Time Magazine’s top 10 viral videos of 2014, with 12 million views as of the end of 2014. The video—which was created BBH Asia Pacific marketing company—increased sales .8 percent in Singapore and 13 percent in Malaysia. A case study by London branding and marketing firm, Cream Global, showed the video also garnered articles in Time, WSJ, Buzzfeed, The Daily Mail, Mashable and more. It got nearly 500,000 share on Facebook. More than 6,000 people uploaded photos of themselves with their bookbooks on Instagram. Ikea’s revenues have climbed every year but global sales in 2014 were up nearly six percent from the previous year.
By contrast Ranker has a votable list of brands that try too hard to connect with the millennial generation, including Welch’s “Pour ‘em a glass of LOLs” and a myriad of brands who ultimately killed the expression “bae.”
Ikea’s ad did something else that is crucial to humor in content, it was self-deprecating. Making fun of others in ads just communicates that you’re mean-spirited. Take political ads, for example. But making fun of yourself engenders affection.

4. Be Self-Deprecating

Dissolve makes stock footage. Just showing how pretty their stock footage was would only serve to keep them in competition with every other stock footage company. But Dissolve decided to spoof itself on the fact that stock footage is designed to create mental associations that may or may not have anything to do with the actual product. The blatant honesty was surprising and funny. During the Generic Brand Video launch week, visits to the site increased by 9x and signups and sales revenue both increased by 6X.

Dissolve's self-deprecating humor about stock photos being generic worked well

Dissolve’s self-deprecating humor about stock photos being generic worked well.


Sam Elliott, in his gravelly, dead-pan voice nails the intention of the pictures of happy, beautiful people and scenery to influence viewers’ perception about the product being sold: “Lest you think we’re a faceless entity, look at all these attractive people. Here’s some of them talking and laughing and closeups of hands passing canned goods to each other….” As the saying goes: “It’s funny because it’s true.” It also communicates a sense of transparency and humility on Dissolve’s part.
The video generated articles in Fast Company, Ad Age, Adweek, Mashable, Gizmodo, Mediaite and TIME, according to the Shorty Awards where it won Best of B2B.
One of the brilliant things about the Dissolve video was that, while it was making fun of itself, it was also making the case that its beautiful footage sells powerfully. And it included a link to the company’s website.
Humor is difficult. Just listen to a lineup of comedians and it’s clear that some people know how to do it and others don’t. Poo Pourri founder Suzi Batiz said in several interviews that some of the writing for that first viral ad made her cringe. But it worked. So find someone who knows how to do it right, and don’t forget that the whole point is to get people to buy your product or service.

About the Author

Susan Lahey headshotSusan Lahey is a journalist, copywriter, author and all around multipotentialite wordsmith who loves to write about brave people doing cool things.
Feature image by S.Hart Photography, licensed through Creative Commons and adapted for this post.

One of the great benefits of speaking at great conferences is getting to learn from your peers in the industry. Joel Harvey and I did our first LIVE tag-team presentation called “The Chemistry of the Landing Page.”
Tim Ash gave an insightful and “inciteful” keynote presentation at the PPC Hero Conference here in Portland Oregon. Here are my instagraph notes taken live as he spoke.

Tim Ash Hero Conf 2015 Context Power of Framing

Click to Enlarge


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What is The Conversion Scientist reading this week?

Neuromarketing – A Simple Hack That Makes You MUCH More Persuasive

If you love the science of persuasion like we do, you should definitely be following my friend Roger Dooley’s blog.
Here’s a great example of how he uses research to deliver actionable advice to marketers and business owners like us.
read more
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Perfect Landing Page Webinar · Formstack

This is a great overview of Landing Page best practices complete with examples. You’ll find a lot in common with our
Chemstry of the Landing Page

    presentation.

    1. Headlines and Ad Copy
    2. Clear and Concise Headlines
    3. Impeccable Grammar
    4. Trust indicators
    5. Call to Action
    6. Buttons
    7. Lose the Links
    8. Visuals (images)
    9. Above the Fold
    10. Always be testing

read more

Landing Page Examples: Untapped Secrets and Sources

We just can’t get enough info on landing pages. We love them.
This article helps you design landing pages for three kinds of visitors:

      1. Cold visitors (no they don’t live up north)
      2. Warm visitors (not necessarily friendly)
      3. Hot visitors (don’t necessarily got it goin’ on)

How do you address these different visitors? Read on.
read more
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The Strongest Online Persuader You’ll Ever Encounter: Yourself

The things that make us effective marketers or stand in our way often aren’t external, but internal. Being a good marketer, copywriter or Conversion Scientist means coming to terms with our own demons, limitations and neuroses.

Dr. Aaron Balick maps out how our overburdened Ego does it’s best “while being goaded on by the Id and being told off by the Superego.”

Dr. Balick knows how to help us relate to these kind of issues in his latest article.
Read Aaron Balick’s article in its entirety here.

Why The New Google Search Ads Design Is a Subtle Work of Genius

If you didn’t know, Google has redesigned their search results pages recently. The change is primarily to the portion of the page that contains “sponsored content”, or ads.

The eye-tracking images provided by the folks at EyeQuant are telling.

The pages now drive more attention to the ads, taking attention away from the free results. Ironically, it also makes the ads more evident, with a bright icon beside each.

EyeQuant calls this “a Subtle Work of Genius”. What do you think?
Read this article in its entirety here.

11 A/B Split Testing Mistakes I See Businesses Make All The Time

Peep Laja has put into one blog post most of the hard lessons we’ve learned over the years of testing here in the Conversion Lab. Peep doesn’t mince words (“There is no best color”).

Don’t let all of this scare you. It’s better to try and learn from your mistakes than to not make any mistakes at all. Test away!
Read Peep Laja’s article in its entirety here.

Are you a CRO Junkie? It Could Ruin Your Split Tests

Do you get a shot of adrenaline every time you see an uptick in conversions? We do. However, we often find our early excitement tempered when a test turns out to be inconclusive.

It can be hard to announce to a customer that you didn’t find a winner. In fact, it’s a discipline here.

Find out what you can do to keep from getting addicted to good test results.
Read Stephen Da Cambra’s article in its entirety here.
 
For Further Study

Want to get Brian’s For Further Study posts delivered right to your inbox?

Click HERE to sign up.

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I have to admit, I was a little more nervous than usual presenting in front of an audience of psychologist-marketers.
You’ll see what I mean in the video.
Why would a Conversion Scientist be invited to speak at a Psych conference? Because our testing is designed to tell us things about your visitors that they cannot even explain themselves. This is why split testing is such a valuable tool. Visitors tell us what they prefer by how they act.
One thing testing has taught us is that there are bouncers in the human brain, and these bouncers must be dealt with before our messages will be processed and acted upon.
It’s just 20 minutes or so.

Hat tip to Roy H. Williams and the Wizard Academy for introducing me to the research I present here.

References

Thinking, Fast and Slow by Daniel Kahneman
Albert Mehrabian on Amazon
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The original Conversion Scientist sat down with host of the Big Value Big Business podcast, James Lynch, to discuss everything from how he makes a terrible employee, to finding your own gimmick, to the inter-workings of a conversion scientist.
Some highlights from the interview include:

        

  • Brian spends a great deal of his time, helping businesses transform their websites through a “steady diet of visitor profiling, purposeful content, analytics and testing..”
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  • Brian indulges his passion by speaking and writing about the art and science of conversion optimization. It is almost a sickness really.
  •     

  • What makes Brian tick? He thrives in the challenge of creating value, creating something new and helping businesses make more money on the traffic flowing through their website. “I mean who doesn’t want to get more money from the traffic that they’re getting on their website.”
  •     

  • Gain insight from his experiences in building a business in such a niche market, including why it is essential to create a “hook”, and of course, a “gimmick”. Sorry, the lab coat idea is taken.
  •     

  • Learn how converting more visitors into customer on your website is INDEED a science.

Brian Massety - The Conversion Scientist
Grab your pen and paper, learn something new, and enjoy the latest edition of Big Value Big Business Podscast with James Lynch.
[pullquote position=”right”]“It takes a combination of experience, skill and neurosis to end up being a Conversion Scientist.” – Brian Massey[/pullquote]

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Read and download the Transcript
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