cro

Today, let’s rejoice in a persuasive gift that brightens any landing page, and has started so many new relationships between a visitor and a business. The big red button.

Ode to the Big Red Button.

Ode to the Big Red Button. Image Courtesy: www.sxc.hu/profile/Ambrozjo

Valentine’s Day is an emotional time, even for a Conversion Scientist. It is a time in which we, like so many people in love, celebrate beautiful relationships. It’s a time to stop seeing our visitors as “traffic,” “visits,” “bounces,” or “conversions.” We dispense with talk of hypotheses and statistical significance and turn instead to those things we share as cohabitants of a website.

You may feel that I’m fickle, but I grow teary-eyed just thinking about the person visiting my website, whoever they are at this moment. I love you.

I also feel my heart race when the shoe is on the other foot and you help me solve a problem on your website. It makes me feel like the prettiest girl at the ball.

You Convert Me. Ode to the Big Red Button.

So I’ve written you a poem, my fleeting visitor or humble host. With it I hope to celebrate something we can share, something we both will love: the big red button.

Technically, it is “a high-contrast element containing a compelling call to action that draws a visitor’s eye and clearly communicates how a visitor can complete the next step in their conversion process.”

But you and I know it is so much more.

It is seductive, calling like a siren. It is even a bit sensual to click on such a thing. For this Valentine’s Day, let’s put aside our arguments about headlines, copy, images, and offers. Today, let’s rejoice in a persuasive gift that brightens any landing page, and has started so many new relationships between a visitor and a business.

Ode to the Big Red Button

It is a gift both wise and sage

The big red button on my page

It calls, it beckons without retort

“Join,” “Add to cart,” “Get that free report”

Yes, I think a link is fine

So blue and bright and underlined

It’s not for me, your clicks will sink!

That’s why it’s called an “anchor” link

But when my eyes grace a page

And I desire to spend my wage

I want to buy! I am a glutton!

So serve me up a big red button

Designers cry, “There is a catch!”

“The site and button have to match!”

But if they do, then I do fear

Your call to action will disappear

And what of rainbow’s other gifts?

Of blue and green and amethyst

Try them, test them, this is smart

But big and red is where I’d start

It won’t be hard to understand

What I should do when I land

The button tells me everything

It doesn’t have to dance or sing

I will not suffer a gray “Submit”

Big and red is where I click

It will not let me hesitate

‘Cause if I bounce it’ll be too late

A happy couple, it’s the norm

To wed the button with a form

And though my fields are all complete

There still remains that final feat

If you will charge my credit card

That final click can seem so hard

The big red button makes it fun

Isn’t that true for everyone?

So tell me this my brillig friend,

What do you want in the end?

To abandon you before I’m done?

Or click big red with abandon?

Won’t you be my Valentine?

I think you’ll find the terms sublime

I’ll convert, there’ll be no friction

If you feed my big red addiction

By Brian Massey, The Love Scientist

Did you know that all of the changes you’re making to your Web site are largely wasted? Really.

If you were to put just a little discipline behind your site changes, you could learn scads about what your visitors like and what makes the cash register ring online.

I address the power of Serial Testing in my Conversion Sciences column on Search Engine Land.

 

Gather close, dear friends and hear my words of warning. Gird yourself, for my tale would make any enlightened man or woman stagger back in disbelief. I do not share such news with you lightly. It is not my errand to harm or discomfort your mental or psychological well-being.

 

Resist the urge to sever the very Internet connection with which you receive my message. I shall soon relieve your stress with a simple technique that will counter the malevolence that I describe.

 

I reveal my knowledge only because you may in fact be a person possessing an enterprising mind. If this is true, I know you will see in my tale of woe and tragedy the shadow of immense opportunity.

Read my Search Engine Land Conversion Science column…

Persuade with passion. Engage with the unexpected.

His face was slightly ashen, and had clearly fallen since he first entered the conference room. I felt a lump in my stomach as he reviewed the revisions to the copy he’d written just a week earlier. I was a bit sick at being part of this, but it was… inevitable.

I marveled that he still held out any hope to begin with. The work before him was little more than a carcass of the original. Of course, he’d been in this position before.

Eager to bring some excitement to a new client’s Web site, he’d spent more time than he should have crafting a story for our business. His work communicated what the visitor needed to know, and did so using the tools of the persuasive writer.

The heading invited the reader to read the first sentence, as it should. The work started with a story. It generated an emotion, if only a slight one. Details were held back so that the reader’s interest would mount.

Juicy words were chosen in favor of posing adjectives. Simile and metaphor were scattered here and there.

These are the tools that engage those parts of the brain that ask the reader to remember what they’re reading.

I’ve said it before. You can create more engaging images with paragraphs than with Photoshop.

The Tyranny of the Managing Amateur

What I delivered to this beleaguered writer was the internally edited version of his work.

It had been squeezed dry, like a lemon.

Those within the company that edited it down meant well. Sadly, they were not writers, but they had the privilege of position. The “rules” that they had heard in passing were to be the undoing of this prose:

“You only have 8 seconds to engage your reader,” and, “brevity is the soul of wit,” and “No one reads below ‘the fold.’”

Unfortunately, all of this is true. Ironically, it is only true for writing that is bereft of storytelling, diluted of color, and opaque with hyperbole.

Here are the quotes business marketers should be spouting:

“Web visitors will give you as much time as you have the talent to muster.”

“Brevity without wit is soulless.”

“You can entice anyone to scroll by entertaining or educating.”

I was young. I didn’t defend his work. I didn’t stand behind the very thing that was going to make this new Web site successful. I just didn’t know any better.

Can you recognize and defend writing that will set you apart from your competitors?

Can you identify copy that increases conversion rates? Do you have the knowledge to say “NO” to hack editors, though they may hold the key to your paycheck?