Call tracking is what happens BEFORE the call. Conversation Analyitcs is what happens ON the call.
LogMyCalls’ Conversation Analytics uses sophisticated speech recognition technology and hundreds of thousands of proprietary algorithms to extract data from phone calls. McKay Allen shared the results from those Conversation Analytics in this incredible infographic.
Some interesting takeaways:
- If an employee asks for the business, the caller is 10.4 X likely to convert.
- 46% of all sales inquiries are missed opportunities.
- 6% of calls results in caller dissatisfaction.
Millions of calls are being processed by LogMyCalls. This infographic provides high level data about all of the calls analyzed in Q1. Enjoy and share!
LOGMyCalls has written several other articles about Conversation Analytics, including:
45 Cool Analytics We Extract From Phone Calls – The Quick Guide to Conversation Analytics
Brian Massey is the Founder and Conversion Scientist at Conversion Sciences. He is the author of Your Customer Creation Equation. His rare combination of interests, experience and neuroses were developed over almost 20 years as a computer programmer, entrepreneur, corporate marketer, international speaker and writer.
110 Point Ecommerce Checklist
Embed This Image On Your Site (copy code below):