Here we thought we were the only ones who loved a good periodic table. Data collected from Convirza based on millions of phone calls analyzed in the first quarter of 2014 answers the critical question: what are the differences between a converted call and a non-converted call?
McKay Allen shared the results from this study in this incredible infographic. Some interesting facts you will find:
- Agents asked for the business 3x more frequently on converted calls than non.
- Converted calls were 42% longer than non-converted calls.
- Lead quality score was 65% higher on converted calls than non.
Please share and enjoy.
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Brian Massey is the Founder and Conversion Scientist™ at Conversion Sciences. He is the author of Your Customer Creation Equation. His rare combination of interests, experience and neuroses were developed over almost 20 years as a computer programmer, entrepreneur, corporate marketer, international speaker and writer.