Every contact a visitor has with an eCommerce website is an opportunity for a business to gain trust and build a lasting relationship.
In this amazing infographic, KISSmetrics breaks down how a business can do that, at multiple touch points in the customer lifecycle. Thank you KISSmetrics for the share.
Brian Massey is the Founder and Conversion Scientist at Conversion Sciences. He is the author of Your Customer Creation Equation. His rare combination of interests, experience and neuroses were developed over almost 20 years as a computer programmer, entrepreneur, corporate marketer, international speaker and writer.
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